Refund policy

RETURN AND REFUND POLICY

Last updated: 27 August 2026

This store is operated by Shenzhen Wanshian Trading Co., Ltd., trading as JIEERSHI.

30-DAY RETURN POLICY

We offer a voluntary 30-day return policy. You may request a return within 30 days after receiving your item.

This policy does not limit or replace any statutory consumer rights available to you.

RETURN ELIGIBILITY

To be eligible for a return, the item should be in the same condition in which you received it, unused or unworn apart from reasonable inspection, with any tags supplied and, where reasonably possible, in its original packaging.

You will need your order number, receipt or other proof of purchase.

STARTING A RETURN

Before returning an item, please contact chenglianyuan@hotmail.com and provide:

• Your order number
• The item you wish to return
• The reason for the return
• Clear photographs if the item is damaged, faulty or incorrect

Please wait for return approval and instructions before sending anything. Unauthorised or unidentified returns may be delayed.

APPROVED RETURN ADDRESS

Shenzhen Wanshian Trading Co., Ltd.
Trading as JIEERSHI
Room 407, Building S
Shasan Shangxiawei No. 2 Science and Technology Park
Ditang Road, Shajing Subdistrict
Bao’an District, Shenzhen
Guangdong 518104
China

深圳市万世安贸易有限公司
中国广东省深圳市宝安区沙井街道帝堂路沙三上下围第二科技园S栋407

Any recipient name or telephone number required by the delivery carrier will be provided after the return is approved.

RETURN SHIPPING COSTS

For voluntary change-of-mind returns, the customer is responsible for the direct return shipping cost unless we agree otherwise or applicable law requires otherwise.

If an item is faulty, damaged, incorrectly supplied or not as described, please contact us before returning it. We will provide instructions and cover reasonable return costs where required by applicable law.

We recommend using a tracked delivery service and retaining proof of postage until the return and refund are completed.

UNITED KINGDOM CANCELLATION RIGHTS

For eligible online orders delivered to the United Kingdom, you may cancel your order without giving a reason by notifying us within 14 days after receiving the goods.

After notifying us, you normally have a further 14 days to return the goods.

Where required by law, we will refund the product price and the cost of standard outbound delivery. If you selected a more expensive delivery service, the additional delivery cost may not be refundable.

We may make a deduction if the value of returned goods has been reduced because they were handled beyond what was reasonably necessary to inspect their nature, characteristics and operation.

These statutory rights apply alongside our voluntary 30-day return policy.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order after delivery and contact us promptly if an item is damaged, faulty, incorrectly supplied or not as described.

Include your order number and clear photographs where possible. We will assess the issue and provide an appropriate repair, replacement, price reduction or refund as required by applicable law.

Nothing in this policy limits your statutory rights concerning faulty, unsafe or misdescribed goods.

RETURN EXCEPTIONS

Certain products may not be eligible for change-of-mind returns, including:

• Personalised or custom-made products
• Perishable goods
• Sealed goods unsuitable for return for health or hygiene reasons once unsealed
• Hazardous materials, flammable liquids or gases
• Gift cards

These exceptions do not remove any rights you may have when an item is faulty, damaged, incorrectly supplied or not as described.

EXCHANGES

The quickest way to exchange an item is normally to return the original item and, after the return is accepted, place a separate order for the replacement.

REFUNDS

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to the original payment method. Where applicable, refunds will be processed within 14 days after we receive the returned goods or acceptable evidence that they have been sent back.

We may withhold a refund until we receive the goods or evidence of return where permitted by law.

Your bank or payment provider may require additional time to display the refund.

CONTACT

For return or refund questions, please email:

chenglianyuan@hotmail.com