Terms of service

TERMS OF SERVICE

Last updated: 27 August 2026

These Terms of Service apply when you visit www.sujie.co.uk, purchase products from Shenzhen Wanshian Trading Co., Ltd., trading as JIEERSHI, or otherwise use our online services.

Please read these Terms before placing an order. If you do not understand any part of these Terms, please contact us before ordering.

  1. ABOUT US

This website and online store are operated by:

Shenzhen Wanshian Trading Co., Ltd.
Trading as JIEERSHI

Email: chenglianyuan@hotmail.com

Telephone: +86 181 8864 9575

Address:

Room 407, Building S
Shasan Shangxiawei No. 2 Science and Technology Park
Ditang Road, Shajing Subdistrict
Bao’an District, Shenzhen
Guangdong 518104
China

深圳市万世安贸易有限公司
中国广东省深圳市宝安区沙井街道帝堂路沙三上下围第二科技园S栋407

Our online store is powered by Shopify.

  1. USING OUR WEBSITE

You may use our website only for lawful purposes.

You must not:

• Use the website for fraudulent, unlawful or harmful activities.

• Attempt to gain unauthorised access to the website, customer accounts, systems or networks.

• Upload viruses, malicious code or other harmful material.

• Scrape, copy or interfere with the website in a way that damages its security or availability.

• Provide false information, impersonate another person or use payment information without authorisation.

We may reasonably restrict access where necessary to protect customers, our website or our legal rights.

  1. PRODUCTS AND DESCRIPTIONS

We take reasonable care to describe and display products accurately.

Product colours may appear slightly different depending on screen settings, lighting and photography. Measurements, weights, capacities and other specifications may be approximate unless expressly stated to be exact.

Product packaging or minor design details may change where this does not materially affect the product’s function, quality or description.

Nothing in these Terms removes your rights where goods are faulty, unsafe, misdescribed or not fit for their normal or stated purpose.

  1. PRICES AND PAYMENT

Prices, available currencies, applicable taxes, delivery charges and the final total will be displayed before you submit your order.

You must provide current, complete and accurate billing and payment information.

Payment is processed by the payment methods offered at checkout. We do not normally receive or store complete payment card or PayPal account details.

We will not add optional charges without your clear agreement.

If an obvious pricing or listing error is discovered before an order is accepted or dispatched, we will contact you. You may confirm the corrected price or cancel the affected item for a full refund.

  1. ORDERS AND ACCEPTANCE

After submitting an order, you should receive an electronic acknowledgement. This confirms that we received your order but does not necessarily mean that it has been accepted.

An order is accepted when we confirm dispatch or otherwise expressly confirm acceptance.

Before acceptance, we may decline or cancel an order for a legitimate reason, including:

• A product being unavailable.

• Payment not being authorised.

• Suspected fraud or unauthorised activity.

• An obvious pricing or product-information error.

• Delivery not being available to the supplied address.

If we cancel an order after taking payment, we will refund the affected amount to the original payment method without undue delay.

We may apply reasonable purchase limits where necessary to maintain availability or prevent misuse.

  1. SHIPPING AND DELIVERY

Available delivery services, charges and estimates are displayed at checkout.

United Kingdom delivery options currently include:

• Orders from £0.00 to £9.99: Free Economy Shipping, estimated 5–7 working days; or Standard Shipping for £2.88, estimated 4–6 working days.

• Orders of £10.00 or more: Free Standard Shipping, estimated 4–6 working days.

Delivery estimates begin after dispatch and are not guaranteed delivery dates unless expressly agreed otherwise.

Delays may occur because of carrier disruption, customs, weather, public holidays, incorrect addresses or circumstances outside our reasonable control.

If a significant delay occurs, please contact us so that we can investigate and explain the available options.

You are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. Changes cannot be guaranteed after dispatch.

Further information is available in our Shipping Policy:

https://www.sujie.co.uk/policies/shipping-policy

  1. OWNERSHIP AND RISK

Responsibility for goods passes to you when they are delivered to you or to a person identified by you to receive them, except where you independently arrange your own carrier.

Ownership passes to you once we have received full payment for the goods.

  1. CANCELLATIONS, RETURNS AND REFUNDS

We offer a voluntary 30-day return policy, subject to the conditions in our Return and Refund Policy.

For eligible online orders delivered to the United Kingdom, you may also have a legal right to cancel without giving a reason by notifying us within 14 days after receiving the goods. After notifying us, you normally have a further 14 days to return them.

Certain products may be excluded from change-of-mind cancellation, including personalised goods and sealed hygiene products after they have been unsealed.

These exceptions do not remove your rights when goods are faulty, damaged, incorrect or misdescribed.

Complete instructions, return costs, exceptions and refund information are available at:

https://www.sujie.co.uk/policies/refund-policy

  1. DAMAGED, FAULTY OR INCORRECT GOODS

Please inspect your order after delivery and contact us promptly if an item is damaged, faulty, incorrectly supplied or not as described.

Where possible, provide your order number and clear photographs. We will assess the issue and provide a remedy required by applicable law, which may include repair, replacement, price reduction or refund.

Nothing in these Terms limits your statutory consumer rights.

  1. ACCOUNTS

If you create an account, you are responsible for keeping your login information confidential and for activity carried out through your account.

Contact us immediately if you believe your account has been accessed without permission.

We may suspend an account where reasonably necessary to investigate fraud, unlawful activity, security threats or serious breaches of these Terms.

  1. REVIEWS AND CUSTOMER CONTENT

If you submit a review, photograph, comment or other content, you confirm that:

• You created it or have permission to submit it.

• It is accurate to the best of your knowledge.

• It does not infringe another person’s rights.

• It is not unlawful, abusive, defamatory or deliberately misleading.

You retain ownership of your content. By submitting content for publication, you give us a non-exclusive, worldwide, royalty-free licence to display, reproduce and format it for operating and promoting our store.

We may moderate or remove content for legitimate reasons, including illegality, infringement, abuse, spam, disclosure of personal information or irrelevance.

We will not remove genuine reviews merely because they are negative.

  1. INTELLECTUAL PROPERTY

The website’s design, text, graphics, photographs, logos and other content are owned by us, licensed to us or owned by the relevant rights holder.

You may view and use the website for personal shopping purposes.

You must not reproduce, distribute, sell or commercially exploit protected content without permission, except where permitted by law.

  1. THIRD-PARTY SERVICES, PRIVACY AND COOKIES

Our website may use or link to services operated by third parties, including Shopify, payment providers, delivery companies and social-media platforms.

Third-party services may have their own terms and privacy notices. We are not responsible for an independent third-party website or conduct, but this does not remove any responsibility we have under applicable law for services selected to perform our contract.

Our handling of personal information is explained in our Privacy Policy:

https://www.sujie.co.uk/policies/privacy-policy

Our website uses cookies and similar technologies for essential functionality and, where permitted, analytics or advertising.

  1. WEBSITE AVAILABILITY

We aim to keep the website accurate, secure and available, but temporary interruptions may occur because of maintenance, updates, technical problems or events outside our reasonable control.

We may update or discontinue website features where reasonably necessary. This will not remove rights relating to orders already accepted.

  1. OUR RESPONSIBILITY

We do not exclude or limit responsibility where doing so would be unlawful.

Nothing in these Terms excludes or limits responsibility for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Faulty, unsafe or misdescribed goods.

• Failure to provide goods or services with reasonable care and skill where that duty applies.

• Any statutory consumer right that cannot legally be excluded.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer purchasing mainly for personal use.

If you purchase primarily for business purposes, different legal rights may apply.

  1. EVENTS OUTSIDE REASONABLE CONTROL

We are not responsible for delay caused by events outside our reasonable control, such as natural disasters, serious transport disruption, customs action, war, civil disturbance, government action, widespread network failure or carrier interruption.

We will take reasonable steps to reduce the effect of the delay and keep you informed.

If the delay is substantial, you may have the right to cancel and receive a refund for goods not supplied.

  1. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in our services, business practices or legal obligations.

Changes will be posted on this page with an updated date. Changes will not unfairly alter an order already accepted unless required by law or expressly agreed with you.

  1. SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

Our failure to enforce a provision immediately does not mean that we permanently waive the right to enforce it.

  1. GOVERNING LAW AND DISPUTES

These Terms do not remove any mandatory consumer protection available in the country where you live.

If you are a consumer in the United Kingdom, these Terms are governed by the applicable laws of England and Wales, Scotland or Northern Ireland, depending on where you live.

You may bring proceedings in the courts that have jurisdiction where you live.

Please contact us first if a dispute arises. We will try to resolve the matter fairly and promptly, but contacting us does not restrict your right to seek another remedy.

  1. CONTACT

Questions about these Terms, an order or our services can be sent to:

Shenzhen Wanshian Trading Co., Ltd.
Trading as JIEERSHI

Email: chenglianyuan@hotmail.com

Telephone: +86 181 8864 9575

Postal address:

Room 407, Building S
Shasan Shangxiawei No. 2 Science and Technology Park
Ditang Road, Shajing Subdistrict
Bao’an District, Shenzhen
Guangdong 518104
China